These Terms of Service (“Terms”) form a binding agreement between you and EstateFlow governing access to and use of EstateFlow’s websites, web applications, mobile applications, APIs, documentation, and related services (collectively, the “Service”). By creating an account, accessing, or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.
Related documents that form part of your agreement where applicable: Privacy Policy, Cookie Policy, and Refund Policy.
- Who We Are
- Eligibility & Accounts
- Organizations, Users & Authority
- Subscriptions, Trials, Seats & Fees
- Mobile Applications
- Acceptable Use
- Customer Data & Content
- Tenant Websites & Domains
- Third-Party Services
- Intellectual Property
- Confidentiality
- Privacy
- Disclaimers
- Limitation of Liability
- Indemnification
- Suspension & Termination
- Export, Sanctions & Compliance
- Force Majeure
- Changes
- Governing Law & Disputes
- General
- Contact
1. Who We Are
EstateFlow is a multi-tenant software platform designed for real-estate agencies and related professional users. References to “EstateFlow,” “we,” “us,” or “our” mean the operator of the Service under the EstateFlow brand. Notices to us should be sent to contact@estateflow.pk.
2. Eligibility & Accounts
You must be at least 18 years of age (or the age of majority in your place of residence, if higher) and have full legal capacity to enter into a binding contract. The Service is intended for business and professional use and is not directed to consumers seeking a consumer marketplace experience.
You agree to provide accurate registration information and to keep it up to date. You are responsible for maintaining the confidentiality of login credentials and for all activity occurring under your account. Notify us promptly at contact@estateflow.pk if you suspect unauthorized use. We may require multi-factor authentication or other security measures and may refuse or reclaim usernames that are misleading or infringing.
3. Organizations, Users & Authority
The Service is organized around tenant organizations (agencies). An organization administrator may invite users, assign roles and permissions, configure features, and manage billing settings as available. The organization is responsible for:
- All activity under its organizational account and by its authorized users;
- Ensuring each user is authorized to access Customer Data made available to them;
- Configuring roles, seat limits, and publication settings appropriately;
- Compliance with employment, property, advertising, consumer-protection, and data-protection laws applicable to its business.
If your organization relationship ends, your access may be removed by the organization or by us upon notice from an authorized admin.
4. Subscriptions, Trials, Seats & Fees
Paid access is provided on a subscription basis. Plans, features, seat limits, and pricing are as described in the Service, a separate order form, or communications we issue. We may offer free trials; trial length and entitlements are defined in-product or by written confirmation. When a trial ends without an active paid subscription, access may be limited or suspended.
Fees are typically billed in advance for each billing period. Subscriptions may renew automatically for successive terms unless cancelled before the renewal date. Manual bank-transfer billing, where used, must follow instructions shown in your account; access may depend on confirmation of payment.
You are responsible for applicable taxes except taxes based on our net income. Late or failed payment may result in suspension. Refunds, cancellations, and downgrades are governed by our Refund Policy.
Unless we expressly sell digital content via Apple App Store or Google Play in-app purchase, agency subscription fees are billed through our web Service and not through app-store IAP. Platform store fees and rules may still apply to the distribution of our mobile apps themselves.
5. Mobile Applications
Mobile apps are provided for authorized organization users to access selected features of the Service. Availability of features may differ between web and mobile. You may need to keep the app updated. We may require a minimum app version for security or compatibility (including forced updates). App store operators are not parties to these Terms and have no support obligation for the Service, except to the extent mandatory store rules require otherwise between you and the store.
6. Acceptable Use
You will not, and will not allow others to:
- Use the Service for any unlawful, fraudulent, deceptive, defamatory, or harmful purpose;
- Violate property advertising, real-estate licensing, consumer protection, anti-spam, or data-protection laws applicable to your activities;
- Upload malware, attempt to gain unauthorized access, probe or load-test the Service without permission, or interfere with other customers’ use;
- Scrape, harvest, or systematically extract data from the Service except through documented APIs we make available for your account and in accordance with rate limits;
- Infringe intellectual property, privacy, publicity, or other rights of any person;
- Send bulk unsolicited communications, spoof identity, or misuse leads and contact details obtained through the Service;
- Resell, rent, sublicense, or provide the Service (or substantial access to it) to third parties as a service bureau except under an express written partner or reseller agreement with us;
- Reverse engineer, decompile, or create derivative works of the Service except to the limited extent mandatory law permits and after prior written notice where required.
We may investigate violations and suspend or terminate access, without liability, where we reasonably believe these Terms or the law are being violated.
7. Customer Data & Content
“Customer Data” means data and content submitted to the Service by or for you or your users, including property listings, media, CRM records, documents, maps, notes, branding assets, and configurations.
As between you and EstateFlow, you retain ownership of Customer Data. You grant EstateFlow a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and create derived operational data (such as indexes and backups) solely as needed to provide, secure, support, and improve the Service and to comply with law.
You represent and warrant that you have all rights, consents, and legal bases required to submit Customer Data (including personal data of clients, leads, and employees) and to use integrations that transmit data to or from third parties. You are solely responsible for the accuracy, quality, and legality of Customer Data and of public content you publish.
We process personal data as described in our Privacy Policy. For Customer Data controlled by your organization, you are the controller (or equivalent) and instruct us as processor to process that data to provide the Service.
8. Tenant Websites & Domains
If enabled for your organization, you may publish a public website on an EstateFlow-managed subdomain and, where offered, connect a custom domain. You are responsible for the legality and accuracy of published content, DNS configuration you control, cookie/privacy notices on public pages, and ensuring only appropriate content is marked public. We may suspend a site that violates these Terms, applicable law, third-party rights, or creates security or reputational risk.
9. Third-Party Services
The Service may interoperate with third-party products (for example advertising platforms, messaging tools, maps, email, storage, or payment providers). Those products are governed by their own terms and privacy policies. You are responsible for configuring integrations and for complying with third-party rules, including advertising and messaging consent requirements. We are not responsible for third-party outages, policy changes, or data handling after data leaves the Service under your configuration.
10. Intellectual Property
EstateFlow and its licensors own all right, title, and interest in the Service, including software, UI, templates, documentation, trademarks, and branding (excluding Customer Data). Except for the limited right to use the Service during your subscription, no rights are granted by implication or otherwise. Feedback you provide may be used by us without restriction or compensation.
11. Confidentiality
Each party may receive non-public business, technical, or commercial information from the other (“Confidential Information”). The receiving party will use reasonable care to protect Confidential Information and use it only for the relationship under these Terms, except where the information is public through no fault of the receiver, independently developed, rightfully received from a third party without duty of confidence, or disclosure is required by law (with prior notice where legally permitted). Customer Data is your Confidential Information. The Service’s non-public features and performance data are our Confidential Information.
12. Privacy
Our collection and use of personal information is described in the Privacy Policy. You agree to provide legally required notices to individuals whose data you enter into the Service and to obtain any required consents for your processing and marketing activities.
13. Disclaimers
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DATA WILL NEVER BE LOST OR CORRUPTED.
EstateFlow is software tooling for professional operations. We do not provide legal, financial, tax, valuation, or real-estate brokerage advice; we do not guarantee deals, listing performance, lead quality, regulatory compliance of your business practices, or successful transactions. You remain solely responsible for your professional and licensing obligations.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence where such limitation is prohibited).
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
- ESTATEFLOW WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, OR DATA, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND
- ESTATEFLOW’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS IN ANY TWELVE (12) MONTH PERIOD WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO ESTATEFLOW FOR THE SERVICE IN THAT SAME PERIOD (OR, IF YOU HAVE PAID NO FEES, ONE HUNDRED U.S. DOLLARS OR THE LOCAL CURRENCY EQUIVALENT OF ONE HUNDRED USD).
These limitations allocate risk between the parties and are a fundamental basis of the bargain. Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the maximum extent permitted by law.
15. Indemnification
You will defend, indemnify, and hold harmless EstateFlow and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) Customer Data; (b) your websites, listings, marketing, and communications; (c) your use of the Service in violation of these Terms or law; (d) disputes between you and your clients, leads, or employees; or (e) your integrations and third-party services. We will provide reasonable notice of covered claims (to the extent legally permitted) and may participate in the defense with counsel of our choosing at our expense.
16. Suspension & Termination
We may suspend or terminate access immediately if you breach these Terms, fail to pay fees when due, create security or legal risk, or if required by law or a third-party provider. You may stop using the Service and cancel subscription renewals as described in the Service and the Refund Policy.
Upon termination, your right to use the Service ends. We may delete or retain Customer Data as described in the Privacy Policy and operational retention practices. Sections that by their nature should survive (including ownership, confidentiality, disclaimers, liability limits, indemnity, and governing law) will survive termination.
17. Export, Sanctions & Compliance
You represent that you are not prohibited from receiving the Service under applicable export control or sanctions laws, and you will not use the Service in violation of such laws. You are responsible for compliance with anti-bribery, anti-money-laundering, and industry regulations applicable to your real-estate business.
18. Force Majeure
Neither party is liable for delay or failure to perform due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials, or failures of public internet or cloud infrastructure providers, provided the affected party uses reasonable efforts to mitigate and resume performance.
19. Changes
We may modify the Service (including features and interfaces) and these Terms. Material changes to these Terms will be indicated by updating the “Last updated” date and, where appropriate, by notice in the Service or email to an organization contact. Except where a different effective date is stated, changes take effect upon posting. If you do not agree to material adverse changes, you must stop using the Service and may cancel under the Refund Policy. Continued use after the effective date constitutes acceptance.
20. Governing Law & Disputes
These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the Islamic Republic of Pakistan, without regard to conflict-of-law principles that would require application of another law, except that mandatory consumer or data-protection protections of your place of residence will apply where they cannot be waived.
Subject to mandatory law, the courts of competent jurisdiction in Pakistan shall have exclusive jurisdiction over disputes, and each party consents to such venue. Nothing prevents either party from seeking interim injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.
Before filing a formal dispute, the parties will attempt in good faith to resolve the matter by written notice to contact@estateflow.pk and a reasonable negotiation period of at least fifteen (15) days, except for claims seeking injunctive relief or involving unpaid fees that are not reasonably disputed.
21. General
- Entire agreement. These Terms, together with the Policies referenced herein and any order form or plan description expressly incorporated, constitute the entire agreement between you and EstateFlow regarding the Service and supersede prior or contemporaneous agreements on the subject matter.
- Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in effect.
- Waiver. Failure to enforce a provision is not a waiver of that or any other provision.
- Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.
- No third-party beneficiaries. Except as expressly stated, these Terms do not create rights for third parties. App store operators may be third-party beneficiaries of limited provisions required by their standard terms solely to the extent applicable.
- Language. These Terms are in English. Translations, if any, are for convenience; the English version controls to the extent permitted by law.
- Notices. We may give notices via the Service, email to addresses associated with your account, or posting on our website. Legal notices to us must be sent to contact@estateflow.pk.
- Relationship. The parties are independent contractors. These Terms do not create a partnership, joint venture, employment, or agency relationship.
22. Contact
Questions about these Terms, legal notices, or compliance:
- Email: contact@estateflow.pk
- Call / WhatsApp: 03001239961 · Chat on WhatsApp
- Web: https://app.estateflow.pk