Frequently Asked Questions

Answers about EstateFlow for real estate agencies—listings, CRM, visits, deals, installments, and billing.

  • Getting Started

  • Platform & Features

  • Pricing & Billing

  • Technical Support

  • What is EstateFlow and how does it work?

    EstateFlow is software built for real estate agencies—list properties, follow up leads, book site visits, close deals, track commissions, collect installments, and run finance and reports from one platform on web and mobile.

    Your team shares the same data: a lead can become a visit, then a deal on a listing, with collections and agency revenue visible to owners in one dashboard.

  • How do I get started with EstateFlow?

    Getting started takes a few minutes:

    1. Sign up: Create your agency at app.estateflow.pk/sign-up

    2. Set up your organization: Add agency details and invite agents

    3. Choose a plan: Start on trial, then pick Starter, Professional, or Enterprise on Pricing

    4. Add inventory & CRM data: List properties, import leads, and schedule visits

    5. Run daily work: Use web or mobile for listings, deals, and collections

    Need a walkthrough? Book a demo or contact us.

  • Do I need a credit card to sign up?

    No. You can sign up without a credit card. New agencies get a full-feature trial so you can test listings, CRM, deals, visits, and finance before paid activation billing.

    When you are ready, choose Starter, Professional, or Enterprise—see live PKR pricing on the Pricing page.

  • How do I move from spreadsheets or another CRM?

    Most agencies start by adding active listings and open leads in EstateFlow, then run visits and deals in parallel with their old process for a short transition.

    Our team can suggest a practical rollout order (properties → CRM → deals → installments). Contact us if you want help planning migration.

  • How secure is my agency data?

    We treat agency and client data seriously:

    • Encryption: Data encrypted in transit (TLS) and at rest

    • Access control: Roles limit who sees listings, finance, and settings

    • Tenant isolation: Each agency workspace is separated

    • Backups: Regular backups support recovery and continuity

    See our Privacy Policy for details.

  • How many users can I add?

    It depends on your plan—each tier includes a maximum seat count (for example up to 3 on Starter, higher on Professional and Enterprise). Live limits and pricing are on the Pricing page.

    Invite agents as employees and assign roles so each person only sees the menus they need.

  • Is EstateFlow built for real estate agencies?

    Yes. EstateFlow is not a generic business ERP. It is designed for agencies that list inventory, run site visits, close property deals, collect installments, pay agent commissions, and optionally publish a public listing website with Facebook lead integration on higher tiers.

  • What can my agency run in EstateFlow?

    EstateFlow covers the full agency workflow:

    • Property Hub — listings, maps, media, and deal flow on each property

    • CRM — leads, buyers, sellers, follow-ups, and Meta lead ads (plan dependent)

    • Visits — schedule and track site visits with agents and clients

    • Deals — pipeline stages, commissions, booking & transfer

    • Installments & finance — collections, expenses, and agency reports

    • Public website — optional agency listing site with custom domain (Enterprise)

  • How do properties and listings work?

    Add properties with location, pricing, media, and availability. Agents share listings on web and mobile; deals and visits link back to the same property record so owners see pipeline and inventory together.

  • How do CRM, visits, and deals connect?

    A lead in CRM can be assigned to an agent, scheduled for a site visit, and converted to a deal on a listing. Commission and installment plans attach to that deal—no re-entering data in separate tools.

  • Can I manage installments and agency finance?

    Yes. Track buyer installment schedules, receipts, overdue collections, agency expenses, and revenue reports. Finance views use the same date ranges and filters as your deal pipeline.

  • Is there a mobile app?

    Yes. EstateFlow has native iOS and Android apps so agents can work leads, visits, and deals in the field. Changes sync with the web app for owners and back-office staff.

  • Do you support Facebook leads and agency websites?

    Facebook leads integration is included on Professional and Enterprise plans. A public agency listing website with custom domain is included on Enterprise. Compare plans on Pricing.

  • How do roles and permissions work?

    The agency owner has full access. Invite agents as employees, then assign roles so each person only sees listings, CRM, deals, finance, or reports as needed. Settings stay with the owner unless you grant them.

  • How much does EstateFlow cost?

    EstateFlow offers Starter, Professional, and Enterprise plans billed in PKR, with a one-time activation fee and monthly or yearly subscription.

    Live prices, seat limits, and feature comparison are loaded from our billing system on the Pricing page—switch monthly/yearly there to compare.

  • Can I change my plan later?

    Yes. Upgrade or change plans from billing in the app. Plan changes may require admin approval and payment verification depending on your subscription status.

    Contact contact@estateflow.pk if you need help choosing the right tier.

  • What payment methods do you accept?

    Paid subscriptions are billed in PKR. Agencies typically pay via bank transfer or other methods supported in the app after signup. Upload payment proof where required for activation or renewals.

    Enterprise teams can discuss custom billing with our sales team.

  • What is the activation fee?

    Each paid plan includes a one-time activation fee in addition to the recurring subscription. The amount depends on your tier and any active promotions—see the current figures on Pricing.

  • Do you offer refunds?

    Refund terms depend on your subscription and local policy. Please read our Refund Policy and contact contact@estateflow.pk for billing questions.

  • Is there a discount for yearly billing?

    Many plans include a yearly prepay discount shown on the Pricing page when you toggle yearly billing. Promotional discounts on activation or monthly fees may also apply—those load live from our API.

  • How can I get support?

    We are here to help:

  • I forgot my password — what should I do?

    1. Go to app.estateflow.pk/sign-in

    2. Click Forgot password?

    3. Enter your email and follow the reset link

    If you do not receive the email within a few minutes, check spam or email contact@estateflow.pk.

  • What are the system requirements?

    • Web: Modern Chrome, Firefox, Safari, or Edge

    • Mobile: Recent iOS or Android for the EstateFlow app

    • Connection: Stable internet for sync between web and mobile

  • Can I export my data?

    Agency owners can export key records from the app where export is available (for example users, properties, or reports depending on the screen). Contact support if you need a full data export for migration.

  • Where can I learn how a feature works?

    Use in-app guidance, our marketing site resources, and contact support for specific workflows—deals, installments, Meta leads, or website setup.

  • Can I get a demo or personalized walkthrough?

    Yes. Book a demo for a live session, or email contact@estateflow.pk to discuss your agency size and which plan fits.